Wednesday, June 8, 2011

Are you a Hedgehog or a Fox?

by Rob Glander, GWC President and CEO

One of my neighbors, in the process of packing for a move to Florida, asked me if I wanted any of his business books.  I quickly grabbed his copy of “Good to Great” by Jim Collins, which I last read when it was published in 2001.  Hard to believe it’s been 10 years since this groundbreaking work came out, but the lessons it shared still ring true.

One of my favorites is Collins’ appropriation of the ancient Greek parable:  “The fox knows many things, but the hedgehog knows one big thing.”  Companies that go from Good to Great understand what they can be the best in the world at and then focus single-mindedly on that.

In the midst of a continuing tough economy, it’s easy for all of us to be distracted by the day’s challenges, false hopes and fads.  Instead, we at GWC are rededicating ourselves to focusing on what we do better than anyone else:  Deliver the “No Worries.  Just Drive” service contract experience to our thousands of dealers and end customers across the U.S.

Thanks for the 10-year reminder, Jim.